VoIP (Voice Over Internet Protocol) and Hosted Phone Systems

The old phone systems that use landlines are migrating in a major way to the internet-based phone system often referred to as VoIP (Voice Over Internet Protocol).   Although, locally within the office you can still use the old line and infrastructure in some cases and use VoIP as the back end to communicate with the phone company. Basically, VoIP converts your voice to data and transfers it through the broadband instead of over the traditional phone lines.

The major change is mostly due to cost savings and additional benefits that seem to be growing daily. With VoIP, you can:

  • Receive voicemails in your email
  • Have your cell phone act as an office phone with an App, hence Users phone numbers can follow them where they go
  • Move offices seamlessly as long as there is a qualified internet connection at the new location
  • Easily scale up and down the infrastructure and in many instances without an onsite professional
  • Ever growing ranges of call features such as hold, call transfer, call hunt, conference, auto attendant
  • Support incoming/outgoing faxes per user
  • Integration with other business systems such as dialing out from Outlook
  • Customizable system attendant
  • Software and/or Hardware Switchboard
  • Bring up another site location quickly and with similar extensions, even if in a different country (some countries take longer than others)
  • Disaster Recovery and Redundancy
  • Fixed Costs solutions

We work with Nextiva and Masergy to bring these solutions to your business. These solutions each offer potential advantages in cost and features that you can review and choose. They are both hosted solutions, which means there will be no need for any additional equipment in your office short of IP enabled phones, good internet access and in some cases quality switches.

Please visit our VoIP Frequently Asked Questions for more info

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